Effective Date: April 1, 2025
Applies to: www.samratfurnitures.com (owned by Samrat Furnitures, Raiganj, West Bengal)

Samrat Furnitures values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website.

1. Information We Collect

We collect information when you browse, register, or purchase on our site. This may include:

Personal details: Name, email, phone number, billing and shipping address
Order details: Products ordered, purchase history, payment status
Device data: IP address, browser type, operating system, referral source
Cookies: To store preferences, enable cart functionality, and analyze user behavior
Custom orders: Any data or design inputs you submit during a custom order process

We do not store or access your full card/payment details — they are processed securely through third-party payment gateways.

2. How We Use Your Information

We use the information for:

Processing orders and arranging delivery
Contacting you regarding your order, returns, or customizations
Improving our website and user experience
Sending transactional updates (invoices, delivery updates)
With your consent, sharing promotional offers, new product alerts, or feedback surveys
Preventing fraud and unauthorized use of our platform

3. Third-Party Services

We may share necessary data with trusted third parties for:

Payment processing: Razorpay, Paytm, or other integrated providers
Logistics & delivery: Couriers or transport companies to deliver your order
Analytics & marketing tools: Google Analytics, Facebook Pixel (for performance tracking and remarketing)

These third parties are bound by confidentiality and data privacy obligations.

4. Cookies & Tracking Technologies

Our website uses cookies to:

Maintain cart and checkout functionality
Understand visitor behavior through Google Analytics
Remember user preferences (e.g., location, language)

You may disable cookies in your browser, though this may limit site functionality.

5. Data Retention

We retain your data only for as long as required:

For legal, tax, or accounting purposes
To support your order history, returns, or warranty claims
To help with customer service or future purchases

Inactive accounts and irrelevant records are periodically deleted or anonymized.

6. Your Rights

You may:

Request a copy of your stored data
Ask for corrections to incorrect or outdated information
Withdraw marketing consent at any time
Request data deletion (subject to legal constraints)

For such requests, email us at info@samratfurnitures.com.

7. Children’s Privacy

We do not knowingly collect data from children under 13. If we discover such information has been submitted, we will delete it immediately.

8. Data Security

We use secure SSL encryption, firewalls, and platform-level safeguards to protect your data.
However, no system is entirely foolproof — users are responsible for keeping their login credentials confidential.

9. Legal Compliance

This policy complies with applicable Indian laws, including the Information Technology Act, 2000, and relevant guidelines regarding electronic data protection.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will be reflected on this page with a revised “Effective Date.” Continued use of our services implies your agreement with the updated policy.

11. Contact Us

For privacy-related queries, please contact:

Samrat Furnitures
Raiganj, West Bengal
📧 info@samratfurnitures.com